Shipping Policy
Delivery/shipping of products
For the utmost freshness and quality, all of our products are dispatched on an overnight delivery service with gel ice packs and thermo-insulated packaging keeping items perfectly chilled for up to 24-48 hours. Orders are dispatched only Mondays and Tuesdays.
Time, Means, Place of Receipt/Delivery: The delivery time of your order is determined by its finalisation as well as the order confirmation e-mail received upon its completion.
In case you wish your order to be dispatched to an indicated delivery address, the delivery will be carried out:
a) By a partner transportation company. Our company and its partners take all necessary steps to ensure the timely delivery of the order to the buyer based on the basic delivery schedule of each transportation company. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on the transportation companies that we collaborate with. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. In the event of any delay, our company will make every possible effort to contact you. Our company is responsible for the proper delivery of your order to the carrier, and, from that point on, the liability lies with the buyer subject to article 524 AK. The transportation cost is defined by the pricing policy of each transportation company, which is solely responsible for shipping charges and which may alter the relevant prices at any time. THECAVIARHOUSE is not liable for any such pricing change.
b) With our company's vehicle, only for deliveries within the Attiki prefecture, Greece. Our company takes all necessary measures to ensure the timely delivery of the order to the buyer within its basic delivery schedule. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. In the event of delay our company will make every possible effort to contact you.
c) Gifts orders: You can also order one or more gifts and send them to any recipient you wish within the European Union, simply by filling out the recipient's address and information in a special form on our website, so that the product can be delivered directly to him/her. When sending gift parcels to other recipients, make sure the recipient can receive gift parcels and that, generally, the gift will not be considered undesirable for any reason, nor will it be rejected upon delivery, otherwise the product will be shipped to the billing address under the responsibility and expense of the buyer.
d) General Specification for all deliveries: While we make every effort to send you your order as soon as possible, because of the nature of the product it is important the package to arrive at your site latest 48 hours after being dispatched. Normally, it happens within 24 hours. This is the reason why we dispatch on Monday and Tuesday only. We do not dispatch during weekends or official public holidays and the dates following these holidays. But there are exceptions: In case you really want a delivery during the weekend or on a public holiday, you have to consider reasonable surcharges the courier service claims. In this case we kindly ask you to contact us directly by telephone or email to find an acceptable solution.
If you are not home to receive your order, please leave a signed note to tell the courier where he/she can place or deliver the order close to your house. You are responsible for the delivery after that.
If your order has not arrived within its allotted time frame, please check with the delivery company using your tracking number, or contact us as soon as possible.
g) Subject to any special charges for the transportation and delivery which will be expressly mentioned for a product listed on our website, the general pricing policy is the following:
i) There is a flat shipping rate of €30 for all orders within the European Union (delivery by UPS) excluding Greece. The shipping cost will be included in your order at checkout.
ii) For shipping within the Attiki prefecture of Greece, with our own transportation means, delivery is free of charge. Delivery within Greece is subject to arrangement. Shipping within Greece is set at Eur 10.
For deliveries outside the European Union, you may submit a special request, by contacting our Contact section. In case you reside in a country outside the European Union and desire delivery within a European Union country, please select delivery within the European Union your order will be processed as a matter of course.
Orders exceeding Eur 300 delivered within the European Union and orders exceeding Eur 125 delivered within Greece, are subject to complementary/free shipping.
Please note that all the above-mentioned prices are subject to change at any time.
Free shipping: For Deliveries within the European Union
i) Free shipping for deliveries within the European Union applies only to orders over €300 (including VAT) and for deliveries within the Attiki prefecture. Free shipping excludes deliveries to “inaccessible destinations” and hard-to-reach regions within the European Union, where there will ba an additional “inaccessible destination fee” as determined by our courier provider. Please contact us if you require any clarification.
ii) This service is NOT applicable for countries outside the European Union (EU).
If you are not at the delivery address to receive your parcel at the time of delivery, the distributor will leave an information note with instructions on how to collect your order. In this case, the risk of loss or damage of goods is transferred to the buyer, taking into account the vulnerability of goods as expressly mentioned above. We strongly recommend if you are not home to receive your order, to please leave a signed note to tell the courier where he/she can place or deliver the order close to your house. You are responsible for the delivery after that.
Customs:
i) Furthermore, please note that products delivered outside the European Union (EU) may be subject to custom clearance and relevant fees; the company cannot be held liable for any other costs that may be added to these subject to different national legislations. We cannot know in advance what these charges may be; on the contrary, the consumer is in a better position to have knowledge or be aware of them or, at least, of the possibility of their existence and, for this reason, we recommend you check this possibility before placing an order on our website.
ii) Each country has its own customs policy, so you should first contact your local customs office for further information. Additionally, please bear in mind that, when ordering from THECAVIARHOUSE.COM, you are considered the importer of goods and must observe all laws and regulations of the country in which you are receiving goods.
If the ordered product is not available due to force majeure or unexpected reasons for more than 30 days (after the order confirmation), for example due to, including but not limited to, production shortages or inability of the supplier to fulfil the order, our help desk will contact the customer to deal with the problem. First, the same product or a product with a different trade name or a product from a different category or a substitute product will be suggested to the consumer. If the customer does not agree to proceed to another purchase, full, interest-free refund will be offered within 30 days.
For more information about Shipping and Deliveries please refer to section 8 of our Terms and Conditions policy.
For the utmost freshness and quality, all of our products are dispatched on an overnight delivery service with gel ice packs and thermo-insulated packaging keeping items perfectly chilled for up to 24-48 hours. Orders are dispatched only Mondays and Tuesdays.
Time, Means, Place of Receipt/Delivery: The delivery time of your order is determined by its finalisation as well as the order confirmation e-mail received upon its completion.
In case you wish your order to be dispatched to an indicated delivery address, the delivery will be carried out:
a) By a partner transportation company. Our company and its partners take all necessary steps to ensure the timely delivery of the order to the buyer based on the basic delivery schedule of each transportation company. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on the transportation companies that we collaborate with. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. In the event of any delay, our company will make every possible effort to contact you. Our company is responsible for the proper delivery of your order to the carrier, and, from that point on, the liability lies with the buyer subject to article 524 AK. The transportation cost is defined by the pricing policy of each transportation company, which is solely responsible for shipping charges and which may alter the relevant prices at any time. THECAVIARHOUSE is not liable for any such pricing change.
b) With our company's vehicle, only for deliveries within the Attiki prefecture, Greece. Our company takes all necessary measures to ensure the timely delivery of the order to the buyer within its basic delivery schedule. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. In the event of delay our company will make every possible effort to contact you.
c) Gifts orders: You can also order one or more gifts and send them to any recipient you wish within the European Union, simply by filling out the recipient's address and information in a special form on our website, so that the product can be delivered directly to him/her. When sending gift parcels to other recipients, make sure the recipient can receive gift parcels and that, generally, the gift will not be considered undesirable for any reason, nor will it be rejected upon delivery, otherwise the product will be shipped to the billing address under the responsibility and expense of the buyer.
d) General Specification for all deliveries: While we make every effort to send you your order as soon as possible, because of the nature of the product it is important the package to arrive at your site latest 48 hours after being dispatched. Normally, it happens within 24 hours. This is the reason why we dispatch on Monday and Tuesday only. We do not dispatch during weekends or official public holidays and the dates following these holidays. But there are exceptions: In case you really want a delivery during the weekend or on a public holiday, you have to consider reasonable surcharges the courier service claims. In this case we kindly ask you to contact us directly by telephone or email to find an acceptable solution.
If you are not home to receive your order, please leave a signed note to tell the courier where he/she can place or deliver the order close to your house. You are responsible for the delivery after that.
If your order has not arrived within its allotted time frame, please check with the delivery company using your tracking number, or contact us as soon as possible.
g) Subject to any special charges for the transportation and delivery which will be expressly mentioned for a product listed on our website, the general pricing policy is the following:
i) There is a flat shipping rate of €30 for all orders within the European Union (delivery by UPS) excluding Greece. The shipping cost will be included in your order at checkout.
ii) For shipping within the Attiki prefecture of Greece, with our own transportation means, delivery is free of charge. Delivery within Greece is subject to arrangement. Shipping within Greece is set at Eur 10.
For deliveries outside the European Union, you may submit a special request, by contacting our Contact section. In case you reside in a country outside the European Union and desire delivery within a European Union country, please select delivery within the European Union your order will be processed as a matter of course.
Orders exceeding Eur 300 delivered within the European Union and orders exceeding Eur 125 delivered within Greece, are subject to complementary/free shipping.
Please note that all the above-mentioned prices are subject to change at any time.
Free shipping: For Deliveries within the European Union
i) Free shipping for deliveries within the European Union applies only to orders over €300 (including VAT) and for deliveries within the Attiki prefecture. Free shipping excludes deliveries to “inaccessible destinations” and hard-to-reach regions within the European Union, where there will ba an additional “inaccessible destination fee” as determined by our courier provider. Please contact us if you require any clarification.
ii) This service is NOT applicable for countries outside the European Union (EU).
If you are not at the delivery address to receive your parcel at the time of delivery, the distributor will leave an information note with instructions on how to collect your order. In this case, the risk of loss or damage of goods is transferred to the buyer, taking into account the vulnerability of goods as expressly mentioned above. We strongly recommend if you are not home to receive your order, to please leave a signed note to tell the courier where he/she can place or deliver the order close to your house. You are responsible for the delivery after that.
Customs:
i) Furthermore, please note that products delivered outside the European Union (EU) may be subject to custom clearance and relevant fees; the company cannot be held liable for any other costs that may be added to these subject to different national legislations. We cannot know in advance what these charges may be; on the contrary, the consumer is in a better position to have knowledge or be aware of them or, at least, of the possibility of their existence and, for this reason, we recommend you check this possibility before placing an order on our website.
ii) Each country has its own customs policy, so you should first contact your local customs office for further information. Additionally, please bear in mind that, when ordering from THECAVIARHOUSE.COM, you are considered the importer of goods and must observe all laws and regulations of the country in which you are receiving goods.
If the ordered product is not available due to force majeure or unexpected reasons for more than 30 days (after the order confirmation), for example due to, including but not limited to, production shortages or inability of the supplier to fulfil the order, our help desk will contact the customer to deal with the problem. First, the same product or a product with a different trade name or a product from a different category or a substitute product will be suggested to the consumer. If the customer does not agree to proceed to another purchase, full, interest-free refund will be offered within 30 days.
For more information about Shipping and Deliveries please refer to section 8 of our Terms and Conditions policy.