Refund policy
At Gourmet Food House, customer satisfaction is our priority. Due to the perishable nature of many of our products, returns and refunds are not regularly accepted. However, if there is an issue with your order, we encourage you to contact our support team immediately at help@gourmetfoodhouse.com.
- Deadline for Claims: Please reach out within 24 hours of receiving your order.
- What to Include: Provide details of the issue along with any supporting photos or documentation to help us resolve your problem efficiently.
We reserve the right to determine eligibility for returns or refunds based on the situation and product condition.
An order change, cancellation (for a product or a Gift Card) and full refund can only be accepted if the confirmed order has NOT been dispatched, i.e. the order has not been completed.