Privacy policy
Contact: e-mail: concierge@thecaviarhouse.com
Tel: +30 2111088555
When you visit the website www.thecaviarhouse.com or when you use our services, you entrust us with your personal data. The purpose of this Privacy Policy is to show you what data we process, why we process it and what we do with it. Being fully aware of the fact that your personal data belongs to you, we do our best to process them securely. We do not provide information to third parties without informing you.
By browsing the site www.thecaviarhouse.com and / or by purchasing products on our site, you declare that you have been adequately informed about the processing of data by browsing this document, called "Privacy Policy".
THECAVIARHOUSE processes through www.thecaviarhouse.com (the "Site") a limited number of personal data about you. This Privacy Policy ("Policy") describes the data processed, the purpose of the processing, the processing and the rights you enjoy as the owner of this data.
DEFINITIONS OF TERMS
www.thecaviarhouse.com (or "Site") is a website for the presentation and online retail sale of caviar and related accessories to EEC countries. The site is owned and managed by CAVIAR SINGLE MEMBER PRIVATE COMPANY, a Greek legal entity, based in Mykonos Greece, Epano Vrysi 84600, with tax identification no. 801180240
" GDPR " represents Regulation (EU) 679/2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC.
"Personal data" means any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identifying element, such as a name, an identification number, location data, an online identifier, or one or more many specific elements, specific to his physical, physiological, genetic, mental, economic, cultural or social identity.
"Processing" means any operation or set of operations performed on personal data or personal data sets, with or without the use of automated means, such as the collection, recording, organization, structuring, storage, adaptation or modification, extraction, consultation, use, disclosure by transmission, dissemination or otherwise made available, alignment or combination, restriction, deletion or destruction.
THECAVIARHOUSE may change this Privacy Policy at any time. All updates and changes to this Policy are valid immediately upon notification, which we will make by posting on this site.
QUESTIONS AND REQUESTS
If you have any questions or concerns regarding the processing of your data or you wish to exercise your legal rights in relation to the data we hold or if you have concerns about how we treat any privacy issues, you can write to us at E-mail: concierge@thecaviarhouse.com
WHAT INFORMATION DO WE COLLECT?
Information you provide to us voluntarily
When you use the forms on the site, when you purchase products on our site, when you contact us by phone or e-mail or communicate with us in any way, you voluntarily give us the information we process. This information includes name, surname, first name, date of birth, e-mail address, telephone number, gender, address, city, county, postal code.
By providing us with this information, we keep it in conditions of security and confidentiality in our database. We will be able to communicate, with your consent, such data - for example name, surname, e-mail address, telephone, address, city, county, postal code, to companies with which we are in partnership (courier companies, institutions banking, paypal), for example for the processing of your orders. We will ensure that this information will be kept safe by our partners and that the provision of this personal information is made in accordance with applicable law.
Information that we collect automatically
When you browse our site, we may collect information about your visit to the site. This information may include your IP address, operating system, browser, browsing activity and other information about how you interacted with the site. We may collect this information by using cookies or other similar technologies. You can see what the cookies are by reading this page.
WHAT IS THE LEGAL BASIS FOR PROCESSING?
Regarding the data you provide us voluntarily by filling in and sending the forms, by concluding a contract with us or by sending online orders and / or contacting us in order to purchase the products sold by our company on the website www.thecaviarhouse.com or in any other way, the processing of these data is done for contractual and legal purposes.
Both according to the current legislation, and according to GDPR (applicable from May 25, 2018), your consent is not required if the processing is necessary for the fulfillment of a legal obligation or legitimate interest.
Regarding the data that we collect automatically by using cookies or other similar technologies, the basis for processing is consent. Once you access the site, you validly give your consent to the processing.
FOR WHAT PURPOSES DO WE COLLECT DATA?
to take the necessary steps in order to carry out online contracts / orders;
to answer your questions and requests;
to defend us against cyber attacks;
for marketing, advertising and publicity activities, but only if you have given your prior consent; In the areas where personal data is collected you will be able to mention whether you agree or not to process them for this purpose.
to improve the services we offer;
To stop receiving promotional messages, you can follow the unsubscribe instructions included in each email.
Data collection - is done through various ways and specific tools such as: professional traffic tracking software, newsletter management application, by saving in databases the various contact forms available on the site that are completed by users, through online questionnaires and so on
IP addresses are used to analyze browsing habits, administer the site, track user interests, and gather demographic information for internal use. All these aim to increase the ease of use of the site and publish information as relevant as possible to the interests of users.
NEWSLETTER
The Company's newsletter and commercial messages for which you have agreed will be transmitted using the services of an e-mail service company: Mailchimp , 675 Ponce de Leon Ave NE, Suite 5000 Atlanta, GA 30308, USA.
By subscribing to the Company's newsletter and commercial messages, you agree that your personal data will be processed by Mailchimp , 675 Ponce de Leon Ave NE, Suite 5000.
To send the newsletter we will use your e-mail address throughout the existence of the user account or during the period you are subscribed to the newsletter.
At any time you can unsubscribe from the newsletter by following the steps in the last newsletter received or by sending an e-mail to concierge@thecaviarhouse.com from the address where you receive the newsletter.
CUSTOMER ACCOUNT
To place an order you can register on the site with name, surname, address, password and contact details (e-mail address and telephone). The data provided when registering an Account will be processed only for the subsequent authentication in the account, for the processing of orders and for the delivery of the products purchased through the site, and only during the existence of the Account.
In order to process online payments, your personal data will be processed by our electronic payment provider which are among other options, Paypal and Stripe. By placing an order with online payment, you confirm that you agree that your personal data will be processed by Paypal or Stripe.
HOW LONG DO WE STORE THE DATA?
We store personal data only for the period necessary to fulfill the purposes, taking into account the contractual duration until the expiration of the contractual obligations and the applicable archiving deadlines, but not more than 2 years from the last site visit or the last interaction with us.
TO WHOM DO WE DISCLOSE YOUR INFORMATION?
We will not disclose your information to third parties for use in their own marketing or commercial purposes. However, we may disclose your information to the following entities:
Service providers . We may disclose your information to other companies that provide us with services and act as authorized persons, such as courier companies, banking institutions, paypal, etc., that help us in our own business, companies that help us for invoicing or that send e -mail on our behalf. These entities are carefully selected to ensure that they meet the specific requirements for the protection of personal data. These entities have a limited ability to use your information for purposes other than to provide us with services;
• Courts, prosecutor's offices or other public authorities. to comply with the law or in response to a mandatory legal proceeding (such as a search warrant or court order);
• Other parties with your consent to your instructions . In addition to the disclosures described in this Privacy Policy, we may disclose information to third parties to whom you consent or request such disclosure.
DO WE TRANSFER DATA TO THIRD STATES?
We do not currently transfer your data to countries outside the European Union. If we change the policy, we will inform you accordingly, we will present you the related guarantees and we will ask for your consent.
WHAT ARE YOUR RIGHTS?
The right of access of the data subject means that you have the right to obtain a confirmation from us that we process or not the personal data concerning you and, if so, access to those data and information on how the data are processed.
The right to rectification refers to the correction, without undue delay, of inaccurate personal data. The rectification will be communicated to each recipient to whom the data were transmitted, unless this proves impossible or involves disproportionate effort.
The right to delete data ("the right to be forgotten") means that you have the right to request that we delete your personal data, without undue delay, if one of the following reasons applies: they are no longer necessary for the purposes for which they were collected or processed; you withdraw your consent and there is no other legal basis for processing; you oppose the processing and there are no legitimate reasons to prevail; personal data have been processed illegally; personal data must be deleted in order to comply with a legal obligation; personal data were collected in connection with the provision of information society services.
The right to restrict the processing can be exercised if the person disputes the accuracy of the data, for a period that allows us to verify the correctness of the data; the processing is illegal, and the person opposes the deletion of personal data, requesting instead the restriction; if our company no longer needs the personal data for the purpose of processing, but the person requests them for the finding, exercise or defense of a right in court; if the person objected to the processing for the period of time in which it is verified whether the legitimate rights of the operator prevail over those of the respective person.
The right to data portability refers to the right to receive personal data in a structured, commonly used and automatically readable format and to the right to have this data transmitted directly to another operator, if this is feasible from the point of view of technical view.
The right to object and the automated individual decision-making process refers to the right to oppose the processing of personal data when the processing is necessary for the performance of a task that serves a public interest or when it considers a legitimate interest of the operator. When the processing of personal data is aimed at direct marketing, you have the right to oppose the processing at any time. You also have the right not to be subject to a decision based solely on automatic processing, including the creation of profiles, which produces legal effects concerning the data subject or similarly affects him to a significant extent.
More information on your rights, application, exceptions, etc. can be obtained by consulting the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on free movement of such data and repealing Directive 95/46 / EC, published in the Official Journal of the European Union L 119 (04.05.2016) and applicable from 25 May 2018.
HOW YOU EXERCISE YOUR RIGHTS
To exercise your legal rights, please contact us at the e-mail address: concierge@thecaviarhouse.com
Complaints regarding the processing of personal data may be addressed to the National Authority for the Supervision of Personal Data Processing.
SUGGESTIONS AND COMPLAINTS OR OTHER COMMUNICATIONS
For comments, questions or complaints, please contact us at the e-mail address: concierge@thecaviarhouse.com
In the event of a complaint related to your activity carried out on the Site, including but not limited to comments made or links accessed, our company, if required by applicable law, will provide your personal data to research bodies. In cases where the provision of your personal data is not mandatory, according to the legislation in force, we will not provide your data to the persons who made any complaints, except with your consent.
PLEASE REMEMBER THE FOLLOWING:
Time period: We will try to respond to the request within 30 days. However, the time limit may be extended for specific reasons related to the specific legal right or complexity of your application.
Restricting access: In certain situations, we may not be able to give you access to all or some of your personal data due to legal provisions. If we refuse your request for access, we will inform you of the reason for the refusal.
Impossibility to identify yourself. In some cases, we may not be able to search for your personal information because of the identifiers you provide in your request. An example of personal data that we cannot consult when you provide us with your name and e-mail address are the data collected through cookies by the browser.
In such cases, if we are unable to identify you as the data subject, we are unable to comply with your request, unless you provide additional information to identify us.
USE OF SITE CONTENT
The site may contain links and applications from external social media service providers, such as, but not limited to, Facebook®, Twitter®, Google® through which you can perform certain actions.
If you use links or do certain actions related to social communication services, allow the Company to display this on the Site, and data processing will take place during the existence of the Site. Also, by performing such actions, you allow the Company to transmit to the providers of the respective social communication services the information or actions you performed, as well as the permission to receive from the respective social communication services information associated with the action performed.
The providers of social communication services whose links or applications you can use using the Site are currently: Facebook®, Google®, Twitter®, Pinterest®, YouTube®. For information on the personal data processing policies of these companies, visit the appropriate web-sites.
DATA SECURITY
We make every reasonable effort to protect your privacy. For this reason, our company will take all necessary measures to ensure the security of your personal data.
By subscribing to the use of the Site, you agree that your personal data will be processed by the company THECAVIARHOUSE.
For their protection we will take at least the following security measures: limited access only to employees who need this data to provide services, access to databases based on user and password, databases will be stored on computers protected by firewall, and so on.
CHANGES IN PRIVACY POLICY
At certain time intervals there may be changes to the privacy policy or to the processing. We recommend visitors to the Site to revisit this policy in order to be aware of any changes.
THIRD PARTY WEBSITES
Our site contains links to websites operated by third parties. We do not assume responsibility for the privacy practices of websites operated by third parties that are linked to or integrated with our Site.
The inclusion of a link on the Site does not imply the approval, recognition or confirmation of the security of the respective sites.
USE OF THE SITE BY CHILDREN
This site is not intended for persons under the age of eighteen (18) and we request that these persons not provide Personal Data through the Site.
The persons / visitors who access this site declare that they are over eighteen (18) years old,
WHAT ARE COOKIES?
A cookie is a small text file that a site saves on your computer or mobile device when you visit the site. Cookies are widely used to make sites functional or to make them work more efficiently (faster loading of page content, route of visitors to the site, creation of statistics on the use of the site in order to improve it), and to provide information to site owners.
For more information about what cookies are and how they work, visit: http://www.cookiecentral.com/c_concept.htm or http://www.allaboutcookies.org/ .
The cookies used by the Company do not collect personal information about you and are only used for the purpose of using and improving the Site.
By using the Site, you may also be sent cookies from other companies such as Facebook®, Instagram®, Twitter®, Google® or others. The company does not assume responsibility for damages arising from the use of cookies by such companies. From the settings of your browser you can block the use and saving of cookies. The site can also be used if you block the saving of cookies on your computer. The only possible inconvenience will be that some pages may be harder to load.
HOW DO WE USE COOKIES?
The www.thecaviarhouse.com site uses Google Analytics, a web analytics service provided by Google, Inc. ("Google") which contributes to the analysis of the use of the site. For this purpose, Google Analytics uses "cookies", which are text files placed on your computer.
The information generated by cookies about how the site is used - standard internet usage log information (including your IP address) and information about visitor behavior in an anonymous form - is transmitted to Google and stored by this, including on servers in the United States. Before being sent to Google, your IP address is anonymized.
In accordance with its "Privacy Shield" certification, Google states that it complies with the EU-US Privacy Shield Framework. Google may transfer information collected by Google Analytics to a third party when required to do so by law, or when such third party processes the information on Google's behalf.
In accordance with the Google Analytics Terms of Use, Google will not associate your IP address with any other data held by Google.
You can refuse the use of Google Analytics cookies by downloading and installing the Google Analytics Opt-out Browser Add-on.
Google Analytics Opt-out Browser Add-on
The site www.thecaviarhouse.com uses Facebook Pixel, a web analysis service provided by Facebook that contributes to the analysis of the use of the site. For this purpose, Pacebook Pixel uses "cookies", which are text files placed on your computer.
The information generated by cookies about how the site is used - standard internet usage log information (including your IP address) and information about visitor behavior in an anonymous form - is transmitted to Facebook and stored by this, including on servers in the United States. Before being sent to Facebook, your IP address is anonymized.
In accordance with its "Privacy Shield" certification, Facebook declares its compliance with the EU-US Privacy Shield Framework. Facebook may transfer information collected by Facebook Pixel to a third party when required to do so by law or when that third party processes the information on Facebook's behalf.
In accordance with the Facebook Pixel Terms of Use, Facebook will not associate users' IP addresses with any other data held by Facebook.
HOW COOKIES CAN BE CONTROLLED
You can control and / or delete cookies as you wish. You can delete all cookies that are already on your computer and you can configure most browsers to prevent their placement.
MANAGING COOKIES IN YOUR BROWSER
Most browsers allow you to:
see what cookies you have and delete them individually
to block cookies from third parties
to block cookies of certain sites
to block the setting of all cookies
to delete all cookies when you close the browser
If you opt for deleting cookies, you must keep in mind that any preferences will be lost. Also, if you block cookies completely, many sites (including ours) will not work properly.
LIMITATION OF LIABILITY THECAVIARHOUSE.COM
THECAVIARHOUSE is not and cannot be held responsible for the damages created by the errors, inaccuracy or non-updating of the information published on the Site.
If the prices or other details regarding the products / promotions were displayed incorrectly, including due to the fact that they were entered incorrectly in the database, we reserve the right to cancel the promotion and to notify the customer by phone / e-mail in as soon as possible, about the error that occurred.
The prices of the products on this Site are informative and may undergo unannounced changes. The promotions presented on the Site are valid within the mentioned period of time / in case a period of time is not mentioned, they are valid within the limits of the available stocks.
Also, the images are presented on the Site as an example, and the products delivered may differ in any way, both as an image (color, texture, etc.) and due to changes in features, design without notice.
THANK YOU FOR SHOPPING AT THECAVIARHOUSE.COM
Last update: 28 December, 2020